Return Policy

Refund Policy

Thank you for choosing to shop at our jewelry accessories website: www.nfhopemerch.com. Your satisfaction with your purchase is important to us, and we aim to provide top-quality products and services. In case you are not entirely satisfied with your order, we have outlined the terms and procedures for requesting a refund in this Refund Policy.

    1. Eligibility for Refunds

(a) Damaged or Defective Items: If you receive an item that is damaged or defective, please contact us within 3 days of receiving your order. We may request photographic or video evidence of the damaged or defective product. Upon verification, we will offer either a replacement or a full refund.

(b) Incorrect or Incomplete Orders: Should you receive an incorrect or incomplete order, please notify us within 3 days of receiving your package. We will work closely with you to resolve the issue by either sending the missing items or coordinating the return and replacement of incorrect items.

(c) Dissatisfaction with Product: If you are dissatisfied with your purchase for reasons other than damage, defect, or an incorrect order, please contact us within 3 days of receiving your order. We may ask for additional information regarding the reason for your dissatisfaction. Refunds in such cases will be assessed on a case-by-case basis.

    2. Return Process

(a) Authorization: Prior to returning any items, you must contact our customer support team to obtain authorization. Unauthorized returns may not be accepted or processed.

(b) Return Shipping: Customers are responsible for the cost of return shipping, except when the return is due to damage, defect, or an incorrect order. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee the receipt of your returned item.

(c) Condition of Returned Items: All returned items must be in their original condition, unworn, undamaged, and must have all original tags and packaging intact. We reserve the right to decline refunds for items that do not meet these criteria.

    3. Refund Processing

(a) Refund Method: Refunds will be issued through the original payment method used for the purchase, unless alternative arrangements are made. Please allow [insert number of days] for the refund to be processed and reflected in your account. The refund processing time may vary depending on your financial institution.

(b) Partial Refunds: In certain cases, partial refunds may be issued if only specific items in an order are eligible for a refund.

(c) Non-Refundable Items: Please be aware that some items may not qualify for refunds, including, but not limited to, earrings (for hygiene reasons) or custom-made products. Any such items will be clearly indicated on the product page at the time of purchase.

    4. Contact Us

For any inquiries or concerns about our Refund Policy or if you wish to initiate a refund request, please reach out to us via:

Email: [email protected]

We appreciate your trust in us and your choice to shop at www.nfhopemerch.com. Your satisfaction and experience are important to us.

Last updated: 2023.10.20